24hr fitness Freeze

“Don’t simply do what people ask you to do. Help them with what they need to achieve.”

I was on the phone today with 24hr fitness trying to freeze my account because I moved out of the area. The first employee told me that I couldn’t freeze my account because I lived in a 30mi radius… So, if there is another gym literally across the street (walking distance) and it’s a 1hr 30min round trip to the nearest 24hr fitness I am “Still in their area?” After growing upset and digging deeper into what I could do I was transferred to her manager. The manager took a different approach in getting to the bottom of what I needed done. The difference was the first employee simply did what I asked, and the manager was helping me achieve my goal. It gave me the sense that she was on my side working with me. In the end they could not freeze my account because of their rules, but I was less upset because I was helped the right way.